American Pacesetters understands that the quality and accuracy of our data is critical to ensuring you pass all circulation audits as well as maximize your advertiser revenue. That’s why we implement a rigorous quality assurance process across every phase of the calling campaign, including:

BPA Leadership
We are members of the BPA and serve on the organization?s Telemarketing Advisory Committee, guaranteeing we are always up-to-date on current regulations and actively involved in formulating/approving any proposed rules or rule changes.

Dedicated Quality Assurance Department
Our full-time quality assurance department is staffed with highly experienced personnel. Our staff monitors live calls (providing feedback/ensuring rework when needed), conducts spot callbacks and also performs back-end accuracy verification checks on every file that we send to our customers.

Training and Feedback
Our agents are constantly monitored both by the quality assurance department and floor supervisors. Regular feedback is provided to ensure all agents are performing according to audit (and campaign specific) rules.

Supportive Technology Systems
Our fully redundant system provides tools such as remote monitoring and digital recording to further enhances the quality that we can deliver to our customers.

To learn more about our capabilities and our competitive edge, please contact us.